After attempting to protect an endpoint computer with Sophos Endpoint Security and Control from the central console the deployment failed.
There are several error codes that can be shown in the console (errors covered in separate articles are linked in the table below).
There are several error messages that can follow the error code. Example:
Could not start installation program on the computer. The network path was not found.The installation did not start. The computer may have been shut down, renamed or disconnected, or a required service may not be running. It may be running Windows XP Home or Windows Vista, or Windows 2008.The installation could not be started. The computer may need additional configuration before installation.The installation could not be started: Access is denied. The computer may need additional configuration before installation. See knowledgebase article 29287.The installation could not be started: The network name cannot be found.
Cause
The common causes of these deployment errors are:
- The endpoint computer is switched off or not currently joined to the network.
- The operating system of the remote computer is not supported.
- The operating system of the remote computer is Windows 8+ in a workgroup environment.
- There is a firewall blocking the installation process.
- A required endpoint service (Task Scheduler, Remote Registry, Windows Installer) is not started or able to start.
- The central share cannot be accessed.
- There is a mismatch in DNS where a new DHCP address is registered against the old name and the forward zone cannot update the record.
https://community.sophos.com/kb/en-us/29287