During these weeks, on Sophos Enterprise Console, we faced below error on several computers and servers:
Error code a049001e saying 'Deadlock detected while asynchronously scanning....
This issue was affecting clients and servers with Citrix installed (clients or server components):
Symptoms or Error
While login or launching a ICA session , UPM profile takes long time to login due Sophos Anti Virus
Solution
Created registry change to disable asynchronous Scanning for Sophos Anti Virus:
Instructions:
Under:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SavService\Application
Create a new REG_DWORD called: DisableAsyncScans with a value of: 1
DisableAsyncScans registry fix (https://support.citrix.com/article/CTX241246)
[original article]
